Chief Commercial Officer, Passenger Business (f/m/d)

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Chief Commercial Officer, Passenger Business (f/m/d)

Professionals, Academic Professionals, Management & Executives

Entry date: October 15, 2021 Job No.: 97015
  • DB International Operations
  • Infrastructure, Marketing / Public Relations, Administrative / Management, Rail Transport, Engineering
  • Full Time (Duration: Permanent)
  • from Oct 15, 2021
  • Delhi

Deutsche Bahn International Operations GmbH is a part of the DB group, a world-leading global railway company with an extensive organization in Germany and projects around the world. Our company offers a technically sophisticated and customized infrastructure, mobility and transport solutions. We acquire, initiate and manage rail operations and maintenance projects outside Europe. We are looking for transport and mobility enthusiasts and entrepreneurs with long-standing experience in railway operations and projects in India or worldwide. We are currently seeking you to build up and manage the operation and maintenance of a Regional Rapid Transit System (RRTS) and Mass Rapid Transport System (MRTS) business in Delhi, India. This 82km long Delhi-Meerut line will consist of 16 RRTS and 6 MRTS stations. The role will include developing a local operations & maintenance (O&M) company from scratch to full operations, developing and leading a passionate and performance driven team, steering quality, performance and customer satisfaction as well as ensuring economic success in India.

For this New Dehli Project bid we are seeking a Chief Commercial Officer, Passenger Business (f/m/d).


  • Report to the CEO 
  • Advise on policy and strategic developments and examine business decisions to assess their impact on passengers 
  • Negotiate and manage contracts and develop new business opportunities 
  • Meet passengers and customers to deal with complaints and areas of concern analyse results of surveys on passenger/ customer satisfaction and start new projects to improve performance 
  • Market passenger services to encourage greater passenger use of the transit system 
  • Develop and implement an organizational structure and strategy for your department, manage principles and operational processes in alignment with the local company; prepare and implement organizational measures 
  • Responsible for the observance and monitoring of the KPIs for your department set by the ordering party and implement counter measures, if necessary  
  • Ensure the planning and provision of the budget of your department 
  • Make use of your experience in setup of a new commercial department in a new company set up

  • Master´s or Bachelor´s Degree in Engineering, Transportation or Business Administration  
  • At least 15 years of experience in Rail based System 
  • At least 5 years of experience as Chief Commercial Officer, Passenger Business or in equivalent capacity in Rail based System out of the above mentioned 15 years
  • Experience of dealing with commercial property contracts preferably at Railway station management otherwise other commercial properties  
  • Demonstrative experience in generating revenue through new streams 
  • Strong leadership skills 
  • English at an advanced level of written and verbal skill 
  • Strong analytical skills for problem solving 
  • High strategic orientation, people management and intercultural skills as well as the ability to communicate effectively 
  • Excellent negotiation skills and the ability to think conceptually  
  • Willingness to move your primary residence to New Delhi Area for at least 2-3 years

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Murthy, Dilip

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Dilip Murthy

In case you match the profile and are interested in a complex task within the transport sector, we are looking forward to receiving your application.

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