Your application
Now you can easily start the application process online.
Apply nowJob description
Health and Safety – responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System
Customer – ensure site team deliver excellent service delivery in accordance with
stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships
critical to local performance. Understand customer needs and embrace
partnerships with Local Authorities. Ensure
complaints are answered in a timely manner and fully investigated with
appropriate actions taken to prevent a reoccurrence. Ensure the secure
management and storage of lost property is maintained at all times.
Quality – lead the delivery of outstanding service delivery and operational compliance and provide leadership and support to site team to deliver excellent levels of all round performance and improved operating profit. In alignment with the commercial team ensure a continuous review of networks and customer feedback. Utilise effective and efficient business performance management tools to engage site teams in taking personal responsibility for the success of the business.
Work with the recruitment and training teams to optimise the operational delivery and efficiency of this end-to-end process, ensuring the improvement of site KPIs is supported by these work streams
Financial and decision-making – Contribute to the development of the site’s annual budgets business plan by formulating proposals and assisting the Head of Sites with the compilation of annual budgets, forecasts and targets. Focus on value-adding business activities to maximise revenue and control operating costs. Continuously review financial performance against budget and identify appropriate action plans to address any shortfall. Include relevant parties in the decision-making process and encourage empowerment whenever possible.
In addition to the delivery of the budget requirements, it is essential that wider business plans are explored, developed and implemented to ensure business growth, service delivery improvement and innovation / diversification.
Continual Improvement & Innovation – continuously review the operating terrain, identify areas, processes and systems which through innovation can be substantially improved. Acts as Change Agent, making balanced yet brave decisions that change the status quo and enhance the business. Is a Value Creator, constantly innovating and implementing, to drive operational excellence. Work closely with the head of sites and peer group to share best practice throughout UK Bus.
Corporate social responsibility – uphold, safeguard and promote the reputation and values of the organisation throughout all internal and external business relationships and activities.
Essential Postholder Requirements
- To become a Transport Manager on the Operators Licence
- To be the Site Accountable Manager
Person Specification
- Demonstrate the Arriva Values and Leadership Mindset
- A proven track record of management responsibilities of an operational facility, with relevant P&L ownership, driving revenue, controlling costs and maximising EBIT%/Profit
- Experience of leading, managing, motivating and developing a large high performing team
- Background in a customer facing environment, capable of understanding and developing customer satisfaction and managing dispute resolutions
- Demonstrable experience in creating a safe and continuously improving working environment
- Capable of translating the sites strategic and annual deliverables in to effective and translatable plans, driving the execution relentlessly through strong governance and a “go & see” approach which ensures sustainable change
- Experience of working in partnership with Trade Unions
- Demonstrable experience in dealing with serious incident management and contingency response strategies.
Our offer
Access to the 'The Village'
Enjoy discounts with major retailers through Arriva's employee benefits portal, The Village.
Data are loading ...
Just a moment please ...
Its taking you too long?
Shorten the loading time by adding search terms or filters.
We are sorry. The amount of data is too large.
Narrow your search and speed up loading time.
About us
PurposeContribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve. Safety is everybody’s responsibilityYou are required to co-operate and ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System.
Apply with ease!
Create profile
Provide personal details and answer job specific questions
Upload resume
Review and send application
Disclaimer
Arriva Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.
Go