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Health and Safety – responsibility for ensuring adequate organisation and arrangements exist for the effective implementation of the Company Health and Safety Policy, and ensuring compliance with all statutory obligations. Detailed H&S Responsibilities are published in the Arriva HS&E Management System
Customer – ensure site team deliver excellent service delivery in accordance with
stakeholder requirements, Company Policies and Procedures. Establish and maintain business relationships
critical to local performance. Understand customer needs and embrace
partnerships with Local Authorities. Ensure
complaints are answered in a timely manner and fully investigated with
appropriate actions taken to prevent a reoccurrence. Ensure the secure
management and storage of lost property is maintained at all times.
Essential Postholder Requirements
Enjoy discounts with major retailers through Arriva's employee benefits portal, The Village.
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PurposeContribute to the achievement of the site annual business plan by effectively managing the day-to-day operation of bus services so that customer needs are met, and service delivery and performance targets are achieved efficiently and within budget. Demonstrate effective and motivational leadership of the operational teams to ensure delivery of a safe and regulatory compliant operation, whilst seeking continual improvement of customer and colleague experience.Promote the Arriva Values to create an inclusive working environment reflective of the communities we serve. Safety is everybody’s responsibilityYou are required to co-operate and ensure that the workplace is safe for everyone by taking reasonable care not to do anything that might endanger yourself or others, either through your actions or lack of action, and never to act in a way that causes either you or Arriva to be in breach of the law. You are expected to consider, and take account of, the potential hazards and risks in everything you do whilst you are at work. Detailed H&S Responsibilities are published in the Arriva HS&E Management System.