Junior Team Lead

  • Warszawa, Poland
  • Entry date: immediately
  • Schenker Technology Center Warsaw Sp. Z o.o.
  • Information Technology
  • Full Time (Duration: Permanent)
  • Job-Ref.: 280385
  • Professionals

Job description

As part of our Technology Solution Centre in Warsaw, you will assume full responsibility for all activities within IT Service Desk team. You will be responsible for the motivation and development of employees and for giving them functional guidance in alignment with functional and disciplinary manager. You will be responsible for resource planning and prioritization of tasks. You will make sure that an agreed level of service is delivered in your area of responsibility. You will drive continuous improvement initiatives to move the quality of service to new levels and ensure financial efficiency of the support provided by your team.

  • Ensure all agreed IT activities and duties in the area of IT Service Desk are properly executed
  • Plan and manage shift schedule, weekly, monthly
  • Setup and implement effective escalation management
  • Establish very effective communication at all levels
  • Oversee proper execution of new service onboarding to the team in Warsaw
  • Act as functional manager for the assigned team in Poland
  • Lead functionally the team and take appropriate action where team performance deviates from agreed level
  • Together with functional and disciplinary managers plan and support employee’s development
  • Plan, monitor and review performance targets for assigned employees
  • Report the status to senior management
  • Manage the expectations of all stakeholders
  • Ensure employees are motivated
  • Provide mentoring and support for employees as necessary
  • Plan and monitor resources
  • Be the POC for major incidents within dedicated IT Service Desk team
  • Ensure that incidents and requests are handled according to agreed procedures and meet agreed service level targets
  • Ensure problem management process is implemented, the root cause for incidents is analyzed and improvements are implemented to reduce the number of incidents
  • Contribute to the strategy for the TSC Warsaw
  • Contribute to potential process improvements and implement changes accordingly
  • University degree level
  • 1-3 years of relevant technical and business experience
  • Experience in IT customer support
  • Experience in Incident Management
  • Fluency in written and spoken English
  • Effective communication skills
  • Strong leadership skills
  • Intercultural competence
  • Global mindset
  • Solution orientation
  • Willingness to learn and flexibility
  • Willingness to travel (no more than 10% of time)
  • Staying open minded and logical thinking
  • Task prioritization ability
Nice to have:
  • Experience in supervising teams
  • Experience in applying ITIL framework
  • Experience in building relations with people at different organization levels
  • Nordics language knowledge
Additional skills:
  • People management skills
  • IT Strategy and Planning
  • Team budget management
  • Escalation and crisis management 
  • Stakeholders’ management
  • Knowledge of ITIL and agile frameworks
  • General understanding of IT architecture

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Our offer

Medical healthcare package

Private medical healthcare offers various packages for you and your family.

Sport Card

Sport card gives you free access or discounts to many sport objects.

Life insurance

Life insurance for you and your family members.

Holiday Bonus

If you take a two week continuous holiday, you can apply for the special bonus.

Pension Program (PPE)

PPE is a chance for a bigger retirement. Company pays 3,5% of your salary to into your individual PPE account.

Annual Bonus

Depending on company results we offer you annual bonus.

Language Courses

We offer you a possibility to improve your language skills.

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About us

At DB Schenker Technology Center, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills. Together as one team, we are Here to move.

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