Project Manager (Systems)


Project Manager (Systems)

Graduates, Professionals, Management & Executives

Entry date: immediately Job No.: R-015987
  • Arriva Rail London Limited
  • Swiss Cottage
  • Projects
  • Full Time (Duration: Fixed Term)
  • Application deadline: Open

Main purpose of role:   Project Manager (Systems), will be responsible for managing a portfolio of infrastructure projects at ARL, predominantly planning and delivering infrastructure enhancements benefitting the customer experience and route performance.  These schemes vary in nature from Performance, Telecoms, CCTV, CIS and other MEPH or Systems biased schemes (although with some inter-disciplinary buildings and civils involvement), being delivered on and around the London Overground station footprints.

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Project Managers work across the full portfolio of ARL’s infrastructure investment from minor renewals through to complex multi-disciplinary programmes. Accountable for managing the safe and effective delivery of all projects from low complexity single discipline through to high complexity multi-disciplinary projects in order to meet client requirements to time, cost, quality, and performance. As an experienced Project Manager, you may be required to deliver a portfolio of smaller lower complexity projects.


Responsibilities will include:


  • Leading a team that manages and delivers projects to scope, budget and time whether they are stations, offices or depots – compliant with relevant safety and other regimes.

  • Accountable for establishing high level collaborative partnerships with 3rd party projects and stakeholders Ensuring minimum impact on the Customer Experience and our KPI regime

  • Delivering a whole life cycle approach to our projects including for works undertaking with or by third parties like NR or TfL to make sure that handback processes are smooth and successful.



    Overseeing a portfolio of projects of varying complexity and budget in and around stations: these range from minor alterations such as relocation of CIS screens, to multi discipline works such as gate-line installations and major asset alterations such as new staff facilities, electrical installation upgrades and network wide CIS renewals.  The job holder is responsible for the successful delivery of these and/or other projects ensuring they follow prevailing ARL safety management and PMO processes and for making sure they are resourced effectively, completed to agreed timelines and budgets. 


    Projects are delivered directly by ARL or by interfacing with projects delivered by third parties; particularly TfL and Network Rail. The job holder will ensure that physical works projects are initiated, approved and delivered in support of ARL’s Business Targets.


    Where third parties such as RfL and Network Rail are delivering projects or activities on ARL infrastructure, the job holder will ensure that these are being carried out using a controlled process, recognizing relevant safety practices and permissions, ensuring that risks are identified and managed and opportunities are pursued to maximize business and customer outcomes. The job holder is responsible for ensuring that appropriate commercial arrangements are entered with third party developers in order that ARL’s costs are identified, accepted and recovered where agreed.


Where third parties such as RfL and Network Rail are delivering projects or activities on ARL infrastructure, the job holder will ensure that these are being carried out using a controlled process, recognizing relevant safety practices and permissions, ensuring that risks are identified and managed and opportunities are pursued to maximize business and customer outcomes. The job holder is responsible for ensuring that appropriate commercial arrangements are entered with third party developers in order that ARL’s costs are identified, accepted and recovered where agreed.


  • Internal company client, to ensure business are clearly articulated and documented so that aims are achieved

  • Finance team to discuss the funding and alignment of quotations developed and to ensure that project funding is available, governed and reported to agreed standard.

  • Customer Experience team to ensure that when a project is underway at a station, staff and operational needs are respected & disruption mitigated.

  • Safety team, to ensure the portfolio follows required standards including but not limited to ARL SMS, ISO 9001 standards and industry standards, code and practices

  • Procurement team, to ensure follows ARL standards and ensure that projects are procured in a commercially robust manner and deliver value for money

  • Programme Management Office, to ensure the live projects are following governance and programme management processes


    Taking a customer centric view of works across the remit, the post holder will need to work closely with stakeholders, in particular with Customer Experience Directorate, TfL and Network Rail and other landlords and with external suppliers where appropriate.


Main responsibilities:


Planning, management and delivery of a portfolio of internal ARL and external 3rd party projects ensuring that projects do not adversely impact a great experience for our customers and staff every day during the works and provide enhancements once the works are complete while we are looking ahead to the future as we implement major projects.


  • Accountable for delivery of complex projects or a portfolio of lower complexity projects in a safe & environmentally responsible manner to time, cost and quality, in accordance with the Governance of Railway Investment Projects (GRIP), applicable Network Rail and Arriva Rail London company standards, current legislation and procedures including HMRI guidance where appropriate.

  • Responsible for developing project scope, requirements and assessing feasibility which meet the business need and in line with our KPIs, against which to track and audit project progress in accordance with project life-cycle key stages and gates.

  • Responsible for developing the full project lifecycle key documentation for 3rd party projects working on our stations, offices and depots; using formal project management documentation templates.

  • Responsible to ensure projects are delivered in line with agreed scope, requirements, and business targets to programme and budget, applying change controls, and producing appropriate reports.

  • Identify, document and monitor project risks (threats and opportunities), plan and implement mitigations to them, and respond to other issues that affect the project

  • Ensure that full project costs and asset lifecycle costs are included within project budget, tracking project costs in collaboration with the project finance team.

  • Ensure that timesheets and budgetary records are maintained for all project activities to enable cost recovery from 3rd parties where applicable and available. 

  • Responsible for developing and negotiating the commercial agreements for 3rd party projects, working with procurement team as necessary.

  • Lead and develop multi-disciplinary teams including commercial, programme controls, engineering, and others to identify solutions to client requirements and establish a robust baseline plan.

  • Secure resources needed for projects from internal and external sources, identifying and managing critical resource requirements to deliver the project(s).

  • Engage with and lead stakeholder relationships including internal and external parties, taking account of their levels of influence and particular interests, providing regular and timely updates.

  • Establish, and implement where necessary, protocols to change the scope of projects and updating configuration documents as required.

  • Manage and update business cases that justify projects in terms of benefits, costs and risks

  • In collaboration with Engineering Assurance stakeholders, ensure that projects are successfully entered in to service in compliance with relevant construction and railway standards.

  • Responsible for ensuring handover is considered and performed with a smooth timely transition, ensuring FM & Operational departments are integrated into each project.

  • Where applicable, responsible for ensuring all 3rd party processes are followed, and consents obtained and logged.


To be successful, the post holder must:

  • Be confident in liaising with RfL and Network Rail with strong evidence of an appreciation of the challenges and processes of infrastructure work on a railway.

  • Have good stakeholder management skills to be able to effectively network within ARL and build productive, resilient relationships with others.

  • Build an atmosphere of collaboration, trust and respect with opposite numbers from RfL and Network Rail.

  • Ensure that a positive culture surrounds every improvement project and opportunities to learn are seized upon.

  • Be able to command the respect of 3rd party stakeholders and act as ambassador to the client and ARL business for the projects.

  • Be familiar with safety critical operations, CDM, asset management and commercial contracts.

  • Have experience of managing a diverse supply chain, across portfolio with multiple live projects at different lifecycle stages

Person specification:




  • Broad technical engineering experience – D

  • Engineering degree or equivalent in a relevant discipline – E

  • Project Management qualification such as PRINCE2 or those offered by the Association of Project Management – E

  • Construction & Safety accreditation i.e CSCS/CITB/PTS/IOSH/ NEBOSH/SMSTS – E




  • Demonstrable experience in the Rail Industry Sector (including application of GRIP, Construction Design Management (CDM) and the Common Safety Method (CSM) – E

  • Experience of leading/managing a team – E

  • Significant experience in planning, managing and delivering railway systems, CIS and MEPH schemes – E

  • A strong understanding of the Project Lifecycle controls & best practice – E

  • Experience of managing & developing through project life cycle processes – E

  • Demonstrable experience of working within regulated project controls – E

  • Demonstrable experience of influencing, engaging, building and sustaining collaborative relationships with senior company leadership and a client body – E

  • Strong organizational and time management skills – E

  • Experience of infrastructure, significant construction project delivery – E

  • Evidence of financial management and cost control in projects – E

  • Excellent interpersonal and communication skills, able to remain constructive and resilient whilst pushing through change – E

  • Ability to coach subject matter experts in the development of requirements and support them in taking this through to design and development – E


Skills and competencies:


  • Able to manage complexity and prioritise effectively with multiple stakeholders

  • Proven ability to translate construction and operational requirements into deliverable activities managing constraints as appropriate

  • Strong communication skills, effective stakeholder management skills

  • A determination to pre-empt and solve problems which might be impacting on delivery

  • Effective in leading and motivating the team, nurturing talent and promoting excellence as the norm

  • Adaptable and flexible regarding the work undertaken

  • Motivated to deliver a world class railway for London

  • Strong demonstrable evidence of managing contractors & their respective supply chains

  • Successful relevant experience in a complex project environment including demonstrable experience in team management, planning, contracting and delivery of projects.

  • Successful record of project budget management and ability to understand and interpret commercial and financial landscapes (budgets, forecasts, actual status).

  • Experience in managing ambiguity in a project environment with strong evaluation and decision-making skills.




  • Strong knowledge of techniques for planning, monitoring and controlling programmes - E

  • Commercially astute when negotiating and operating construction contracts - E

  • Able to motivate contractors to deliver programmes - E

  • Good knowledge of budgeting and resource allocation procedures - E

  • Knowledge of construction and case law in relation to claims management - E

  • Knowledge of NEC, JCT & bespoke contracts - E.

  • Detailed Knowledge of Network Rail’s Investment, Commercial and Procurement regulations and practices - D.

  • Knowledge of structuring safety cases in support of projects - E.

  • Knowledge of Network Rail’s assets and how they are managed - D.

  • Knowledge and understanding of planning requirements of ‘Delivering Work Within Possessions (DWWP) - D


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