Service Information Controller

  • Banbury, United Kingdom
  • Entry date: immediately
  • The Chiltern Railway Company Limited
  • Rail Transport
  • Full Time (Duration: Permanent)
  • Job-No.: 200179
  • Job-Ref.: R-024807

Job description

Disseminate accurate and timely train performance.

Monitor CCTV system for faults/incidents.

Report station faults.

Organise and record the use of buses and taxis.

Record staff sickness.

Record incidents and accidents involving staff and passengers.

Implement on-call procedures.

Liaise with Customer Services and Operations Managers.

Liaise with other Train Operating Companies.

Monitor booking office hours.

Use customer information screens and long line public address.
GCSE English and Maths at grade C or above or equivalent.

Working in a Railway Control Centre environment.

Being regularly assessed against competence standards.

Working in a Safety Critical environment.

Working in a time sensitive customer focussed environment.

Active listener with the ability to communicate clear and concise information. 

Experience of working with CCTV.

Experience in providing excellent customer service and use of public address systems.

Able to work in a calm and efficient manner especially when under pressure.

Confident, enthusiastic and self-motivated individual; who can demonstrate the ability to work well in a team and alone.   

Detail conscious and able to complete reports clearly, correctly and succinctly.  

Flexible approach to working conditions and working in a changing working environment.


Chiltern Railways benefits :
  • Free travel on Chiltern Railways and other Arriva companies   
  • All active staff and their eligible partners/dependants are entitled to free standard class duty and leisure travel on Chiltern Railways, Cross Country, Arriva Rail London, Grand Central and NEXUS. 
  • Defined Benefit Pension Plan  
  • Arriva Village - We have an online benefits site exclusively for all employees. The village offers savings on a whole range of household and leisure spending.   
  • Cycle to Work Scheme  
  • Employee Assistance Plan  
  • Physio Line  - We offer complementary 24-hour physio for everyone
  • Health Shield  - Discounted healthcare cover 
  • Eye Care 
  • We offer 25 days annual leave as well as statutory holidays.  
  • Flexible working  
  • Support  - Peer Support, Samaritans, and Railway Chaplains. 

At Arriva we acknowledge the importance of our people's diverse experiences, talents, and cultures. Embracing diversity and creating inclusion is a key component of our talent strategy. The creation of a diverse, inclusive workforce is central to our ability to unlock potential and enhance our success..


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Service Information ControllerChiltern Railways is part of the Arriva group, one of the leading providers of passenger transport in Europe. Chiltern Railways operates commuter/regional rail passenger services from its Central London terminus at London Marylebone along the M40 corridor to destinations in Buckinghamshire, Oxfordshire and Warwickshire, as well as long-distance services to the West Midlands along two routes.Chiltern are looking for a Service Information Controller to ensure that specific job activities do not introduce unacceptable business and safety risks to any aspect of the company operation, and that the appropriate policies and procedures are implemented and adhered to, ensuring that all such activities comply with the relevant sections of the Safety Case and the current Safety Plan.

Arriva Group is committed to promoting equal opportunities in employment. You and any job applicants will receive equal treatment regardless of age, disability, gender reassignment, marital or civil partner status, pregnancy or maternity, race, colour, nationality, ethnic or national origin, religion or belief, sex or sexual orientation.