Job description

Job Overview

Responsible for providing and maintaining effective customer service and satisfaction; provide information to resolve customer shipment related issues; interact with management and warehouse personnel to establish service criteria and meet customer requirements.

What will you enjoy doing (duties/tasks)

Assist customers with requests and requirements pertaining to pick-up and deliveries, tracing shipments, POD information, rate quotes, and special handling
Interact with management and warehouse personnel to establish service criteria and meet customer requirements
Follow up with customers and other departments to resolve invoice problems and discrepancies
Communicate with customers, coworkers, and other departments to facilitate the movement of freight and associated paperwork that require special handling
Accurately input into and retrieve information from the system
Audit air bills for completeness and accuracy.
Research and maintain filings of air bills
Reconcile driver pickup and delivery manifests
Read, decode, and decipher freight coding in order to expedite freight movement and tracking process
Record damaged shipments and misrouted freight on applicable reports

What you need to succeed (Qualifications, experience, skills, attributes)

This is a principle level position.
Proficient with Windows OS, Word, and MS Office Suite.
Intermediate demonstrable proficiency with Excel (basic formulas and charts). Must be able to type 45 WPM.
Good interpersonal skills required.
High school diploma or equivalent required. Generally prefer 7 years of experience.

Why You will Love DB Schenker

Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.

Earn up to 3 weeks' Vacation over the course of your first year + Holidays + Sick Days
Full Health Insurance after 60 days (medical, dental, vision, prescription drugs)
Career Advancement. We are strong believers in continual training and development for our people. Your success is our success
Your Safety is important to us, so we will provide protective gear
Health Advocacy support for you and your family
Company Paid life insurance
Company paid Short-Term Disability
401(k) option

How to Get Started

You can begin by applying above or visit us at https://dbschenker.com/global/careers

Stay Connected With Us

Twitter: @DBSchenkerUSA

LinkedIn: www.linkedin.com/company/dbschenker/

Facebook: @DBSchenkerAmericas

Visit our Blog: www.nowthatslogistics.com

DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.

Our offer

Medical

We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.

Vision

The option for separate vision coverage for eye exams, frames, and contact lenses.

Dental

The option for separate dental coverage to cover preventative major and basic dental services.

401(k)

The company offers a pre-tax 401(k) contribution plan with a company match.

Holidays

On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.

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About us

At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.