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Operations Manager
What will you be doing?
This role covers four key areas that will form the successful candidate’s core daily responsibilities.
Safety
Lead the delivery of a safe, compliant operation for employees, customers and third parties.
Promote a strong safety culture through inspections, monitoring, engagement and competence management.
Manage staff competence cycles, assessments, training plans and trainee development.
Investigate incidents and hazards, implement corrective actions and produce reports.
Act as first-line on-call, managing incidents, site safety and operational continuity.
Ensure local compliance, inductions, contractor management and audit support.
People
Recruit, onboard and develop employees, ensuring welfare, wellbeing and fitness for duty.
Manage absence, discipline, medical compliance and HR processes in partnership with HR.
Promote equality, diversity, inclusion and positive union engagement.
Support employee development, succession planning, reward and retention.
Service Delivery & Profitability
Deliver safe, reliable customer services, managing resources, disruption and performance.
Support contract reviews, new business acceptance and customer engagement.
Improve profitability through flow reviews, business cases and cost control.
Manage training delivery to ensure operational competence and customer requirements are met.
Oversee budgets, locations, property matters and seasonal operations.
Further Requirements
Provide cross-cover for Operations Managers and deputise for Regional Operations Managers.
Collaborate across departments and manage fatigue and working time.
What are we looking for?
Essential Qualifications & Certifications
IOSH qualification or equivalent.
Personal Track Safety (PTS).
First Aid certification.
Fire Precautions Manager certification.
NVQ Level 3 Assessor qualification.
Trainer / Instructor qualification.
Rail Operations & Safety Competence
Train Driver competence (required for versatile Operations Managers).
Ground Staff competence.
Rail Safety Incident (RSI) competence.
Site Operator competence.
Knowledge of rail industry health and safety standards.
Management, Compliance & Professional Skills
Accident investigation and reporting.
Risk management.
Environmental management.
Project management.
Employment law knowledge.
Non-technical skills (NTS).
Presentation and interviewing skills.
What matters to you?
Here at DB Cargo UK we offer range of benefits as part of your employment. These will include:
25 days Annual Leave plus Bank Holidays
Hybrid working between our locations and your home, this is mutually agreeable between the business and employee.
Monday to Friday working hours, plus on call rota.
Bonus Scheme - non contractual dependant on business and personal performance
Opportunity for Hybrid Working
Defined Contribution pension scheme with generous employer contribution – up to 10% employer contribution
Free on-site parking
EV Charging at selected sites
Health Cash Plan Available
Cycle to Work Scheme
Charge and Go Scheme
Manager led recognition programme for employees who live our values
Access to DB Learning world
Annual pay reviews
We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, courses and qualifications we can support you through.
Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content.
We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme.
About us
IntroductionDB Cargo UK is currently seeking an Operations Manager to join our Production team, based in the West Midlands.Are you a confident, values-driven leader ready to make a real impact at the heart of rail operations?This is a pivotal front-line management role where safety, performance and people come first. You’ll play a key part in delivering a safe, reliable and high-quality service for DB Cargo UK and its customers, leading by example to embed a positive safety culture and drive continuous improvement.Combining strong leadership with hands-on operational management, you’ll inspire and develop an engaged team, challenge processes to achieve zero harm, and ensure customers remain at the centre of everything we do. If you’re motivated by responsibility, thrive in a dynamic operational environment and are passionate about leading teams to perform at their best, this role offers the opportunity to shape outcomes that truly matter.This position offers a Monday–Friday working week, with an on-call rota shared among the Operations Management team.It is also essential that the successful candidate has their Drivers Competency.
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