Senior IT Service Desk Agent with Italian

  • Dimitrie Pompeiu 5-7, 02033 Bucharest
  • Entry date: immediately
  • Schenker Logistics Romania S.A.
  • Information Technology
  • Full Time (Permanent)
  • Job-Ref.: 319583
  • Professionals
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Job description

Multilingual Proficiency: Communicate fluently in English (C level) and comfortably in Italian  to ensure effective communication with our diverse user base.
ITIL Aligned Support: Operate within an ITIL aligned environment, utilizing best practices for incident management and request fulfilment.
Hardware, Infrastructure, and Application Support: Provide comprehensive support for end user hardware, infrastructure, and applications, following existing documentation and processes.
Service Now Expertise: Utilize Service Now to efficiently triage, investigate, and resolve or escalate tickets, ensuring timely and accurate solutions.
Collaboration: Work collaboratively with team members and other IT professionals to resolve complex issues and contribute to continuous improvement initiatives.
Documentation: Maintain and update documentation, ensuring that information is accurate and accessible for future reference.

Fluent in English (C level) and Italian language level (min B1)
Previous experience in a role supporting IT Systems, Hardware and Databases.
Good understanding of the ITIL framework and best practices.
Experience using Service Now or similar ticketing systems.
Proven experience resolving IT incidents and requests based on existing documentation and following predefined processes.

DB Schenker GBS Bucharest is committed to create a dynamic work environment that values proactivity, customer focus, team spirit, open feedback and integrity. 
What we take pride in:
Attractive compensation package 
Performance-related bonus scheme based on Yearly evaluation process 
Meal Tickets, Cultural vouchers 
Rewards and Recognition Program, Referral Bonus, Relocation Bonus 
Rewarding improvement ideas implemented by our colleagues - IDEAS4SGBS
Health and Well-being 
Flexible work environment through Hybrid or Remote working model depending on your current location 
Private Medical Subscription for employees and special prices for family (children, spouse/ life partner) medical subscription
4 short days per year (Balance your work life with Leave Office Very Early days) 
Birthday day off (to celebrate your anniversary)
Extra vacation days according to seniority in the organization
Access to different discounts on products and services such as WorldClass Gym, 7Card, Therme, Samsung, etc.
Various wellbeing initiatives and events such as Talent Contest, Quiz show, Ted Talks, etc.
Opportunities to get involved in volunteering activities 

Personal and professional development 
Opportunities to get involved in projects within the organization
People projects: career development, company communication, ways of working, etc.
Process Improvement and standardization projects
Mentoring program for all employees, access to Schenker Worldwide mentoring network. 
E-Learning System available for all employees 
A ‘promote-from-within’ culture, giving our colleagues the opportunity to grow their careers

More open jobs you can find here: Find Jobs - Internal Careers (Global) (

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Our offer

Professional Development

We’re strong believers in continual training and development for our people. After all, your success is our success.

Work-life Balance

Our vacation and leave policies reflect our belief in proper work-life balance.

Working Internationally

See the world with DB Schenker! If you’re searching for an international challenge, we offer plenty of opportunities.


We put first our employees and encourage them to socialize within various events: sports, volunteering, cultural, teambuilding and corporate events.

Discount Packages

Our employees benefit from discount package at our internal suppliers. The package covers a wide range of products and services: gym, health insurance, telephone services, electronic and home appliances, tourism, fashion, banking etc.

Meal Tickets

Meal tickets are the most offered benefit offered to Romanian employees and also one of the benefits that increase the purchasing power of all the employees.

Bookster Subscription

We encourage good reading and offer access to a modern library containing the best books, today's bestsellers as well as classic books, from personal to professional development to hobbies and fiction, plus thousands of articles, videos and audiobooks.

Flexible Working Time

We understand our employees need to have a flexible working time when they are working from the office and their schedule is not organized in shifts.

Home Office

We know that there are days when the best option is to work from home, which is why we offer 2 days/month when you can work from home.

Friendly Environment

Our mindset is to always play fair and be honest while prospering in an open and supportive work environment. With us, you can truly walk the talk and turn your passion into your profession.

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About us

At DB Schenker GBS Bucharest you can be a partner of an excellence team focused on accounting and supporting activities.A team that is part of a global logistics network that connects the world. With more than 76000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives and skills.We offer support to over 35 countries, 3 business units in more than 20 European languages. DB Schenker GBS is a global employer and we are constantly looking for new starters or experienced enthusiasts to join our team. We provide services in: Finance and Accounting, Sales and Business Support & Air and Ocean Supporting Functions.Here, we encourage you to actively shape your career in a solid organization and take part in designing new traditions. Together as one team, we are Here to move your career.

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Interested in working with us on IT topics? We look forward to receiving your application.