Airfreight Supervisor

Job responsibilities:

• Responsible for all Air Freight operations and adherence to guidelines and policies

• Summarize SOP to minimize it and train staffs to understand global SOP. 
• Problem solving with customers, airlines and Schenker counterpart. 
• Actively promote the growth of trade lane sales development with overseas partners
• Manage alternative process/flows to proactively support customers and business needs
• Assist to manage Service Level Agreements with internal and external users.
• Ensure optimum airline lift and space capacity utilization
• Perform feasibility studies for cost/benefit analysis
• Review, formulate and implement procedures, standards and controls in accordance to corporate guidelines and policies.
• Deploy and manage of a full suite of tools which enable measurement and improvement of operating business
• Study and implement industry best practices and market trends on operational and service excellence (both backend and frontend)
• Provide advice and operation support to the sales team for all air sales initiatives
• Responsible for strong interface with customers to provide optimal operation support and service quality
• Conduct regular communication sessions / meetings to promote teamwork and departments’ overall effectiveness and efficiency.
• Conduct cross divisional communication sessions on customer service improvement plans.
• Act as an escalation channel for all operation matters impacting the department’s performance and customer satisfaction 
• Establish and manage supporting resource plans (including development of capital, human resource, operational and infrastructure plans) to enable delivery of business plan objectives
• Ensure staffs on time issue invoice and update event to customers base on KPI percentage set.
• Drive and Develop ability of teamwork to get a successful with high qualifies.  
• Monthly closing shipment job file for P&L.  
• Other tasks as required by Head of Airfreight. 

Requirements:

1. Bachelor’s Degree in Business Studies/ Sales & Marketing/ Foreign Trade /Economics or equivalent

• Good command of Written and Spoken English. Chinese is a priority.
• Good computer skill i.e. Microsoft office Word, Excel, Power Point and email.
• 3- 5 years’ experience in related field.  
• 1-2 years leadership experience is an advantage.
• Able to work independently with tight deadlines and pressure.  
• Good communication skill, efficiency in time management, high accuracy, patience and problem-solving skill. 
• Be the good planner, controller, monitor, analysis, active, hardworking and think of frame.