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This position is responsible for the supervision of day to day operations of the Special Accounts Department and ensuring that the customer’s service and communication expectations are being met. Supervise all international service activities for customers assigned to the department. Monitor, optimize and delegate department workflow and also monitor customer invoicing to ensure that it is timely and accurate. Supports the development of high functioning teams through direct engagement, people development, and by fostering a desirable workplace environment that results in high levels of employee morale, increased job-satisfaction, and low employee turnover
What will you enjoy doing (duties/tasks)
- Prepare and submit price quotations and international management reports as requested.
- Provide high level of customer service to internal and external customers.
- Assist department Coordinators in organization of special and urgent shipments.
- Assist in auditing, researching, and reporting service and performance issues. Develop recommendations for improvements.
- Organize and supervise the training of department personnel with regard to client specific SOPs.
- Assist department manager in selecting and placing staff. Ensure staff receives training for job activities and define specific job assignments.
- Manage performance to ensure required levels of productivity and achievement of organizational objectives.
What you need to succeed (Qualifications, experience, skills, attributes)
- This is a supervisory position.
- Exceptional interpersonal and analytical skills required.
- Bachelor’s degree or equivalent strongly preferred.
- Generally, prefer 0-5 years of related supervisory experience.
Why You’ll Love DB Schenker
- Many of our jobs come with great benefits-including healthcare, ways to save for the future, and opportunities for career advancement.
- Career Advancement. We’re strong believers in continual training and development for our people. After all, your success is our success.
- Your Safety is important to us, so we will provide protective gear.
- Health Advocacy support for you and your family.
- Employee discounts
- 401(k) option
- How to Get Started
- You can begin by applying above or visit us at https://dbschenker.com/global/careers
- Stay Connected With Us
- Twitter: @DBSchenkerUSA
Linkedin: www.linkedin.com/company/dbschenker/ - Facebook: @DBSchenkerAmericas
- Visit our Blog: www.nowthatslogistics.com
Our offer
Medical
We offer a number of plans for a variety of health care services and supplies, including preventative care, inpatient and outpatient services and prescription drugs.
Vision
The option for separate vision coverage for eye exams, frames, and contact lenses.
Dental
The option for separate dental coverage to cover preventative major and basic dental services.
401(k)
The company offers a pre-tax 401(k) contribution plan with a company match.
Direct Deposit
We offer direct deposit to all employees.
Holidays
On a calendar year basis, the Company pays all employees 6 major holidays, including New Year's Days, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day.
About us
At DB Schenker, you are part of a global logistics network that connects the world. A network that allows you to shape your career by encouraging you to contribute and truly make a difference. With more than 76,000 colleagues worldwide, we welcome diversity and thrive on individual backgrounds, perspectives, and skills. Together as one team, we are Here to move.
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Disclaimer
DB Schenker is committed to a diverse and inclusive workplace. DB Schenker is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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