Customer Information Controller

What will you be doing?

The Information Controller role consists of:

Providing concise, consistent and accurate information to customers during times of disruption on the railway network using amongst other sources, the National Rail Enquiries website

Interpreting railway jargon into customer friendly information and advice.

Distributing information across multiple platforms including the National Rail Enquiries website, social media, live departure boards and real-time journey planners

Providing support to Train Operating Companies

Working behind the scenes on long term projects such as communication of engineering work, new timetables and new stations

Working to high standard in order to achieve quality and timing targets

Answering customer questions, primarily on National Rail Enquiries twitter account, as well as covering some other Train Operating Companies accounts at various parts of the day.

Seeking out relevant information provided by Train Operating Companies and Network Rail and retweeting to National Rail Enquiries customers

You are required to work on a 12-week rolling roster, which includes working nights and weekends.

What are we looking for? 

We are looking for a detail-oriented individual to join our dynamic team. The ideal candidate will possess strong written communication skills, have a collaborative mindset, and a strong commitment to delivering excellent customer service.

You should work well in a fast-paced environment, demonstrating the ability to meet time sensitive deadlines while adapting quickly to process changes.

Your focus on customer satisfaction will be key in driving success.

Excellent written communication skills

Strong team player with a collaborative approach

Ability to manage time-sensitive tasks and deadlines effectively

Adaptable to changes in processes and workflows

Highly customer-focused

What matters to you? 

Here at DB Cargo we offer range of benefits as part of your employment. These will include: