Accounts Receivable Associate II (Thai Speaker)

Manage trade creditor's accounts in the cluster. 

Perform dunning and collections activity on assigned portfolio including collection calls and email follow-ups. 

Perform dispute management activities including, logging of disputes, monitor and follow-up resolution. 

Assist Sr Associate during regular disputes meeting with operational teams and local BA’s. 

Manage customer portfolio to agreed level of AR overdue target. 

Check of credit risk, review of credit limit and exposure 

Make recommendations for account hold/blocks based on credit status, account balance and customer’s payment habit 

Coordinate with Sales, Global Account Manager and Operations regarding customer queries. 

Reconcile payments received against invoices being paid. 

Conduct root-cause-analysis, recommend and implement solution/s 

Understand customer behavior and build rapport with customer contact. 

Monitor own or individual KPI and deliverables. 

Create and Interpret Payments KPI Dashboard to any stakeholders. 

Act as the back-up collector for Collections Associate accounts 

Performs other duties as assigned by direct superiors and managers. 

Document and monitor internal controls in support of auditing team. 

Maintain, review and update DTP. 

Prepare and review documentation in support of reports. 

Maintain supporting files and documentations in support of Risk Control Matrix set within DB Schenker on a regular basis, as well as on other reporting requirements.  

Assist with financial and tax audits. 

Asses, improve and recommend correct management controls. 

Apply checks and balances to transactions and procedures to ensure data integrity and regulatory compliance. 

Support on the Interim and Year-End Audit testing performed by PwC.  

Coordinate with other members of the accounting and finance team or with other departments on more complex accounting projects and initiatives. 

Contribute to continuous improvement initiatives to optimize service quality. 

Contribute on Special Projects and Process Improvements within F&A.