Air and Ocean Lead

• Accountable for ensuring service delivery according to the global process model and agreed service level agreements and KPIs
• Documenting and monitoring internal controls in support of auditing team
• Contributing to continuous improvement initiatives to optimize service quality.
• Accountable for people management (selection, training, appraisal, retention, and development)
• Ensure compliance with all group, business unit and local standards, policies, and procedures.
• Identifies and implements value adding ideas, standardization and cost efficiencies
• Escalate any issue which cannot be resolved by the team
• Timely submission of daily, weekly, and monthly reports
• Ensure that the BCP back-up system is in place
• Monitor and strategize team utilization vs volume 
• Facilitate the Monthly Performance Reviews with the Stakeholders
• Promote, develop, and maintain effective communication, interaction, and excellent relationship with internal customers, including ensuring their requirements are identified and consistently met.
• Coach, mentor, and train members of the team as well as conducting performance review appraisals
• Performs all other job-related duties as requested.

Qualifications:

• Bachelor’s degree graduate
• Highly detail oriented and organized in work.
• Ability to act and operate independently with minimal daily direction from manager to accomplish objectives.
• Excellent interpersonal, communication and problem-solving skills
• In-depth end-to-end process knowledge of the processes
• Outstanding customer service orientation and stakeholder management skills
• Excellent analytical skills and very strong continuous improvement skills
• Strong and strategic business understanding and an excellent ability to understand and manage complex situations in a fast-paced environment.
• Previous working experience preferably in large/global organization
• Advanced understanding of MS Office and how to utilize the different functionality.
• Self-motivational and ability to inspire others i.e., confidence and initiative.