Social Media Controller (12 month FTC)

What will you be doing?

You will be answering customer questions, primarily on twitter on the National Rail Enquiries twitter account, about real-time train disruptions, ticket queries, fares information etc.

Sending out information about engineering works and other railway activities.

You will provide concise, consistent and accurate information to customers during times of disruption on the railway network.

Interpreting railway jargon into customer friendly information and advice.

Providing support to Train Operating Companies with updating travelling customers.

Add information to the National Rail Enquiries website for large events.

You will work closely with the Train Operating Companies to provide up to date station information.

Working to a high standard in order to achieve quality and timing targets.

Seeking out relevant information provided by Train Operating Companies and Network Rail and retweeting to National Rail Enquiries customers.

You are required to work on a 4 week rolling roster, which includes working weekend.

What are we looking for?

You will be able to demonstrate excellent written communication skills, which correct punctuation, spelling and grammar. 

You will work well within a team structure and cooperative in ensuring all messages are delivered to the public in a timely manner.

Remaining customer focused at all times in ensuring the information provided is informative, easy to understand and up to date.

Able to adapt well to changes in process and comfortable with changing information that comes in live to ensure the best quality of information is delivered to the public.

You will be able to show excellent attention to detail, not just in your own work but also the rest of the teams to ensure quality is constant.

What matters to you?

Here at DB Cargo we offer range of benefits as part of your employment. These will include:

We offer a starting salary of £22,489 increasing to £24,043 per annum once full competency has been reached. Due to the shifts required you will also be eligible to an additional allowance of £4,302 per annum.

35 hours per week.

25 days annual leave plus bank holidays.

Defined Contribution pension scheme with generous employer contribution - up to 10% employer contribution.

Free on-site parking.

EV charging at selected sites.

Health Cash Plan Available.

Cycle to work Scheme.

Manager led recognition programme for employees who live our values.

Access to DB Learning world.

Annual pay reviews.

We are dedicated to your continuous professional development. Depending on your role we have specialist training programs, apprenticeships, development plans, course and qualifications we can support you through.

Access to our employee benefits portal where you can take advantage of discounts for a variety of shops and services as well as accessing our wellbeing content.

We take the health and wellbeing of all employees seriously and provide access to an Employee Assistance Programme.